KS
Kaye S

1 reviews | Active since Nov 2015

16 Sept 2020, 11:54

vodacom

Angry doesn't even begin to explain the way i am feeling right now.

i sit day in and day out with my phone ringing, with calls that ARE NOT EVEN FOR ME!, looking for the previous owner of the sim card that is currently in my phone, WHICH I PAID FOR.

i have also been receiving calls informing me that i am debt and i am being handed over... do you even understand what its like to receive messages and phone calls like that? i then have to call around and find out what i owe, only to be told that the debt belongs to the former owner of the sim card? this has happened on more than one occasion.

please can someone tell me why i have paid for a recycled number? this is absolutely ridiculous!, i want my money back.

0
Replies (1)
Vodacom
Vodacom's reply16 Sept 2020, 13:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team