Vodacom E-Sim

Item: Vodacom
Rating: 1
Author: Andre F

Vodacom, your E-sim system does not work. Your system doesn’t generate the QR code. Now I can’t register my E-Sim. I have to go back to a normal Sim to get my number working again. All as my expense. This is not the first time I’ve had this problem. I am not the only person having this issue.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 Nov 2024, 08:02

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply13 Nov 2024, 08:02

Official

Best regards,

Vodacom's replyOfficial

20 Nov 2024, 07:40

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today at 7:37am as confirmed by you the eSim issue has now been resolved. Regards Vodacom Consumer Website Team

Best regards,

Vodacom's reply20 Nov 2024, 07:40

Official

Best regards,

Vodacom E-Sim

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