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Angela M
1 reviews | Active since Jan 2020
30 Jan 2020, 20:12
Vodacom During Loadshedding
Why do I never have signal during load shedding.... I have asked the callcentre this numerous times and they can never answer me. Are you guys saving on backup batteries?
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Vodacom's replyOfficial
31 Jan 2020, 07:20Dear Customer
Vodacom is aware that many customers around the country will be experiencing issues connecting to the network because of the Loadshedding that is currently in place. Our towers do use batteries as a back up but these do have limited power and will eventually fail. We have put proactive measures in place to help mitigate the effects of widespread loadshedding. For instance, we have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected. We would like to apologise for any inconvenience - normal service will resume once loadshedding runs its course.
Vodacom is aware that many customers around the country will be experiencing issues connecting to the network because of the Loadshedding that is currently in place. Our towers do use batteries as a back up but these do have limited power and will eventually fail. We have put proactive measures in place to help mitigate the effects of widespread loadshedding. For instance, we have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected. We would like to apologise for any inconvenience - normal service will resume once loadshedding runs its course.
Vodacom's reply31 Jan 2020, 07:20
Official
Dear Customer
Vodacom is aware that many customers around the country will be experiencing issues connecting to the network because of the Loadshedding that is currently in place. Our towers do use batteries as a back up but these do have limited power and will eventually fail. We have put proactive measures in place to help mitigate the effects of widespread loadshedding. For instance, we have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected. We would like to apologise for any inconvenience - normal service will resume once loadshedding runs its course.
Vodacom is aware that many customers around the country will be experiencing issues connecting to the network because of the Loadshedding that is currently in place. Our towers do use batteries as a back up but these do have limited power and will eventually fail. We have put proactive measures in place to help mitigate the effects of widespread loadshedding. For instance, we have deployed generators at numerous sites across the country and are working as hard as possible to keep customers connected. We would like to apologise for any inconvenience - normal service will resume once loadshedding runs its course.