FM
Freddy M
1 reviews | Active since May 2020
10 Jan 2025, 10:44
Vodacom ***** during contract cancellation.
I had a contract for 24 months, l called to cancel the contract but the agent used my details to upgrade the contract. Vodacom takes me from. Pillar to post for them to cancel the *****ulent request. On the other side. My cancellation was only for the data sim on which the contract had expire but still having another xontinuing contract. Meaning that even when one contract ends, another one remains. They fail to respect me as an e isting customer. Call placed on : 07/01/2024
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Replies (2)
Vodacom's replyOfficial
10 Jan 2025, 12:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Jan 2025, 12:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Jan 2025, 13:02Dear Freddy.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, feedback on this matter has been provided and concluded. The contract has been cancelled successfully and will convert to Prepaid on 1 February 2025. Your reference number is ***.
Kind regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, feedback on this matter has been provided and concluded. The contract has been cancelled successfully and will convert to Prepaid on 1 February 2025. Your reference number is ***.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jan 2025, 13:02
Official
Dear Freddy.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, feedback on this matter has been provided and concluded. The contract has been cancelled successfully and will convert to Prepaid on 1 February 2025. Your reference number is ***.
Kind regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, feedback on this matter has been provided and concluded. The contract has been cancelled successfully and will convert to Prepaid on 1 February 2025. Your reference number is ***.
Kind regards
Vodacom Consumer Website Team
Best regards,