SJ
Simonwabele J
1 reviews | Active since Nov 2013
10 Jun 2019, 09:32
Vodacom Durban Unit (031 554), A Let Down
Dear Vodacom.
I re-app**** for a contract you had on special, it appears as if this is being handled by a division of vodacom that uses the ( ********** ) number. This number calls and the other person hangs up where later you received a message which states they tried calling you. they did call again this morning (kept quiet as usual), after I engaged with the online sales team yesterday, which sent them an email to contact me.
Can someone please sort this out for me.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Jun 2019, 10:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jun 2019, 10:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SJ
Simonwabele J's updateReviewer Update
11 Jun 2019, 10:37Dear Vodacom.
This is unacceptable, 24 hours later I still have not received a response from you guys, the matter is quite simple to resolve.
PLEASE ASSIST!!!!!
This is unacceptable, 24 hours later I still have not received a response from you guys, the matter is quite simple to resolve.
PLEASE ASSIST!!!!!
SJ
Simonwabele J's update11 Jun 2019, 10:37
Reviewer Update
Dear Vodacom.
This is unacceptable, 24 hours later I still have not received a response from you guys, the matter is quite simple to resolve.
PLEASE ASSIST!!!!!
This is unacceptable, 24 hours later I still have not received a response from you guys, the matter is quite simple to resolve.
PLEASE ASSIST!!!!!
Vodacom's replyOfficial
18 Jun 2019, 19:57Dear Simonwabele,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply18 Jun 2019, 19:57
Official
Dear Simonwabele,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)