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Keith R

1 reviews | Active since Feb 2010

10 Nov 2015, 13:30

Vodacom Durban Flouting CPA Rules

After 2 weeks I took my iPhone 6S to the Vodacom Durban repairs centre as the phone went dead.<br> <br> I specifically instructed the service person that if the phone is faulty, I want a replacement.<br> <br> I spoke to the manager (Farren) who was very adamant that it was their policy that after 7 days they will repair. He also mentioned that is was up to Apple as they have the ''final decision''. <br> <br> I made it clear with Farren, that I am a customer of Vodacom's and Vodacom is obliged to follow the CPA which states that within 6months of purchase I am entitled to a replacement.<br> <br> I find it surprising that this repair center does not understand the basic principles of the CPA!<br> <br> <br> <br> <br>

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Replies (1)
Vodacom
Vodacom's reply10 Nov 2015, 13:36
Official
Hello JimBob101,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in order to assist with your query.

Regards

Consumer Website Team