1 reviews | Active since Jul 2017

15 Dec 2019, 10:36

Vodacom durban

Hello peter What is there to do.?..I dont have signal of vodacom at all now since friday the 13 Nov. I have been in contack with them since August after me writing on your wall...I got contacted and set they logging this this in and I had signal for a while ./and then nothing happened back with no signal again and as where I did get signal on and off now their nothing Vodacom sould seen to that every client that bought from them their devices and their data they selling sould get what they pay for. Due to this lack of this on saturday I could get a video call with my daughter that got married../ becaurs I am on oxygen i could be there...that was verry disappointing for me..missing out on that call Vodacom knows all this for months now and all they say...they logged the complaint in they will get back but they dont...get back with any results We sit with a 2 year contrack to Where is the benefits of that aswell buying a router that they said it will be better... They cant say this is loadshedding this happend before that The truth is they dont cover all the areas with there signal And yet they sell their products to the people in that areas

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Replies (2)
Vodacom
Vodacom's reply15 Dec 2019, 11:30
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply31 Jan 2020, 20:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our telephonic discussion, query has now been resolved. Regards, Consumer Website Team

Best regards,