NZ
Natasha Z

1 reviews | Active since Mar 2012

14 Jan 2020, 19:24

Vodacom duplicated number-*****! Shruggs shoulders.

I received a message RMCS is trying to contact me, as I have no contract with them I do not see wht I need to speak to a credit provider.

I have been trying to sort this out for over a year with Vodacom.

You owe me thousands in talking points. Plus the fact as prepaid customer I pay almost R3.00 to phone calls to other networks as well as I don't qualify for half the prepaid specials and although Im on a 79c p/m prepaid call rate I pay top up rates for a contract on my number, a number I rica'ed.

This ia Vodacoms stuff Up, I did not duplicate my number and have the evidence of using this number since Aug 2017. Can you fix it or should I get legal advice and sue for *****,overcharging and negligence, from Vodacom?

Vodacom you duplicated my number why can you not sort this out, you issue the numbers, this is your stuff up!!!!

0
Replies (1)
Vodacom
Vodacom's reply15 Jan 2020, 07:06
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team