MB
Mzi B

1 reviews | Active since May 2013

17 Jan 2018, 04:41

Vodacom duped me into paying for a contract when i have been on pay as you go for year.

I cancelled my contract with Vodacom about a year ago and settled all that was due. In July 2017 they started calling asking for monthly subscriptions, i explained to them and they assured me that they have rectified their mistake. This meant they had cancelled the arrears. Attorneys or debt collectors called about a different account and i made arrangements. This is when Vodacom handed over the 'written off' account. I therefore made a payment to the attorneys thinking i'm settling the account only to realise that i have been duped into paying for what was written off. Vodacom or Hammond Pole attorneys should pay me back my money.

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Replies (1)
Vodacom
Vodacom's reply17 Jan 2018, 07:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team