Vodacom, dumb at handling query.

Hey, Vodacom, surely you cannot be that dumb in handling a query. I cancelled my Vodacom Fibre contract effective 31/12/20. They acknowledged the cancellation. On 1/2/21 I get invoiced for R431.25. I log a call requesting a refund. This is how Vodacom handled my query :

1. Call request closed. 2. Herewith copy of invoice. Hello, Vodacom. DO YOU UNDERSTAND MY QUERY? I WANT REFUND, NOT COPY INVOICE.