Vodacom dubious practice

I did upgrade on contract on 26 March, on 27 March I went to store requesting they reverse upgrade since I no longer need contract, however was told they will contact Manager, Mr Johan Geldenhys for a decision, following day was informed he refused, during the argument about why refusal - store manager shouted at me and called Security to chase me out of the store.

I then called Vodacom Cancellation, who informed me Vodacom customers are entitled to cancel contract within 14 days, but that I must return to the store if I need to resolve matter, as Vodashop stores are independent and have discretion- my experience with Vodacom Cancellation Departments is that their agents seem oblivious of current CRA, I got different versions of what is the position of Vodacom regarding reversal of contract - if you do online - you are allowed to reverse but if you do upgrade in store it's not allowed - Advise - BE CAUTIOUS WHEN YOU UPGRADE OR TAKE NEW CONTRACT IN STORES RATHER UPGRADE ONLINE AS THEY ALLOW REVERSAL - PROBLEM IS WHY VODACOM ALLOW ************** OF SHOPS AND ONLINE PRODUCTS

Regards Deiza Malose ********** 866