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RK
Riaan K

1 reviews | Active since Jul 2015

25 Sept 2018, 19:12

Vodacom - Dual sim phones

Dear Vodacom,

Since none of your staff can answer my question and I cannot get anyone knowledgeable on the subject in your call center, I would like to ask.

Why do you disable all your phone's dual sim functionality? For instance the staff in your stores simply say it has been disabled and cannot tell me why. You charge the same or mostly more for the hardware.

And why do you not offer contracts that have both decent amount of voice minutes and data. You force the consumer to buy either top up data or voice on an already inflated price.

Your shops pretty much have an attitude of "if you want a Vodacom contract you will pay a premium". What makes you so much superior to your competitors to allow you to take such an arrogant stance?

0
Replies (3)
Vodacom
Vodacom's reply25 Sept 2018, 19:18
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Sept 2018, 09:55
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization

Records indicate that contact has been made and you've been advised accordingly. We now consider this topic closed.

Regards
Vodacom Consumer Website Team

RK
Riaan K's update26 Sept 2018, 10:19
Reviewer Update
No-one contacted me. Seems that you still cannot answer my question. Maybe you just don't want to.