Vodacom drowns you in jargon

Happy to take thousands of Rands from you, but can't give you a consolidated, easy to understand reconciliation of what you pay for? They'll rather spam you with individual emails for each of your numbers. Does companies have to employ 3 people just to work through Vodacom spam in order to get a consolidated view of what you pay for? Unless you're willing to spend 5 hours on the phone having a contact center consultant explain your invoice to you like an idiot? Thank you for underestimating your customers' intelligence. I know what my invoice says, all I want is descriptions for these random numbers you have on there. Can I know that 12345whateva is for my headset? Why the gibberish and company jargon? What happened to Treating Customers Fairly? Very disappointed after two days of calling, lots of empty promises and "back office" staff not allowing you to explain your query before becoming defensive and short. And don't bank on managers returning your call! They are apparently the only people in SA that have meetings.