JM
Jason M
1 reviews | Active since May 2020
13 Jul 2021, 15:50
Vodacom dropping data off packages
dear Vodacom please assist in refunding my my lost data, I have a package where you credit me 150 gigs anytime data and 150 gigs night owl data, now last month there was unrecorded data that i lost, and now this month only 13 days in the app and your call center agents show usage of only 19gigs, the app shows me that i only have 46 gigs left. now please explain to me where the remaining 85 gigs has disappeared to. i have called your call center i have contacted you on your website and the issue has been escalated however i still have not received any kind of feed back from last month or this month. please fix this problem asap.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Jul 2021, 06:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jul 2021, 06:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Jul 2021, 10:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number ***, our records indicate that our Advance Data Support Team has made contact with you and provided feedback. Please refer to feedback on SR:
Spoke to customer and advised no error with usage. Advised that the Vodacom App does not always update timeously and need to update software of Vodacom app. Also explained advised as per Itemized that data was used. Advised DDU/ Phone App only give a guideline of apps used not accurate needs to refer to Itemized for final usage that took place. Advised will gesture 80Gigs Once Off. Regards Consumer Website Team
Spoke to customer and advised no error with usage. Advised that the Vodacom App does not always update timeously and need to update software of Vodacom app. Also explained advised as per Itemized that data was used. Advised DDU/ Phone App only give a guideline of apps used not accurate needs to refer to Itemized for final usage that took place. Advised will gesture 80Gigs Once Off. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Jul 2021, 10:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to your service request number ***, our records indicate that our Advance Data Support Team has made contact with you and provided feedback. Please refer to feedback on SR:
Spoke to customer and advised no error with usage. Advised that the Vodacom App does not always update timeously and need to update software of Vodacom app. Also explained advised as per Itemized that data was used. Advised DDU/ Phone App only give a guideline of apps used not accurate needs to refer to Itemized for final usage that took place. Advised will gesture 80Gigs Once Off. Regards Consumer Website Team
Spoke to customer and advised no error with usage. Advised that the Vodacom App does not always update timeously and need to update software of Vodacom app. Also explained advised as per Itemized that data was used. Advised DDU/ Phone App only give a guideline of apps used not accurate needs to refer to Itemized for final usage that took place. Advised will gesture 80Gigs Once Off. Regards Consumer Website Team
Best regards,
JM
Jason M's updateReviewer Update
14 Jul 2021, 10:50Good News Vodacom contacted me, their call center agent was very helpful and provided me with excellent service, look after this man he is as asset to your company. he understood my problem and resolved it with professionalism and friendliness. after this experience I will recommend Vodacom to anyone who askes about a network provider.
JM
Jason M's update14 Jul 2021, 10:50
Reviewer Update
Good News Vodacom contacted me, their call center agent was very helpful and provided me with excellent service, look after this man he is as asset to your company. he understood my problem and resolved it with professionalism and friendliness. after this experience I will recommend Vodacom to anyone who askes about a network provider.