AO
Arf O
1 reviews | Active since Jul 2010
24 Dec 2020, 09:07
Vodacom dropped the ball, 10 months later and still no fibre. Is there still hope for an "exciting future"?
I app**** for fibre in April 2020. To date i have not received my fibre connection. The area has been live since October 2020. 10 months have passed and I am so disappointed. I am a longstanding customer and i can't understand why my problem is still not resolved. I have really lost confidence in Vodacom. My "future is NOT exciting". So what now, do I keep listening to commitments that are not fulfilled or do I just cancel and Vodacom/Octotel doesn't come back to me saying i owe them anything. I am now really exhausted and unhappy. Vodacom, you really dropped the ball on this one. Please STOP making unfulfilled promises.
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Replies (2)
Vodacom's replyOfficial
24 Dec 2020, 10:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Dec 2020, 10:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AO
Arf O's updateReviewer Update
14 Jan 2021, 12:30I received a call from one of your Vodacom personal. He did not offer any solution to the problem and pushed it to a third party for which he said I must follow up with.
I told him I did not sign up with the third party , I signed up with Vodacom and I expect a service from Vodacom.
Unfortunately Vodacom has failed to provide me with a quality service.
It is now the 14 Jan 2021 and I still haven't gotten my fiber connectivity since I originally app**** in April.
I would like to go ahead with canceling my application.
Whatever Vodacom and Octotel needs to take back they must come fetch. I am not prepared to pay any cancelation fees or anything for a service I originally app**** for in April 2020. I will keep everyone on the Hellopeter website informed as to my progress.
I told him I did not sign up with the third party , I signed up with Vodacom and I expect a service from Vodacom.
Unfortunately Vodacom has failed to provide me with a quality service.
It is now the 14 Jan 2021 and I still haven't gotten my fiber connectivity since I originally app**** in April.
I would like to go ahead with canceling my application.
Whatever Vodacom and Octotel needs to take back they must come fetch. I am not prepared to pay any cancelation fees or anything for a service I originally app**** for in April 2020. I will keep everyone on the Hellopeter website informed as to my progress.
AO
Arf O's update14 Jan 2021, 12:30
Reviewer Update
I received a call from one of your Vodacom personal. He did not offer any solution to the problem and pushed it to a third party for which he said I must follow up with.
I told him I did not sign up with the third party , I signed up with Vodacom and I expect a service from Vodacom.
Unfortunately Vodacom has failed to provide me with a quality service.
It is now the 14 Jan 2021 and I still haven't gotten my fiber connectivity since I originally app**** in April.
I would like to go ahead with canceling my application.
Whatever Vodacom and Octotel needs to take back they must come fetch. I am not prepared to pay any cancelation fees or anything for a service I originally app**** for in April 2020. I will keep everyone on the Hellopeter website informed as to my progress.
I told him I did not sign up with the third party , I signed up with Vodacom and I expect a service from Vodacom.
Unfortunately Vodacom has failed to provide me with a quality service.
It is now the 14 Jan 2021 and I still haven't gotten my fiber connectivity since I originally app**** in April.
I would like to go ahead with canceling my application.
Whatever Vodacom and Octotel needs to take back they must come fetch. I am not prepared to pay any cancelation fees or anything for a service I originally app**** for in April 2020. I will keep everyone on the Hellopeter website informed as to my progress.