Vodacom dropped calls, signal bad, poor customer service

Hi, this review is the result of 2.5 months of escalations, tens of phone calls, with no-one trying to resolve this matter with earnest.

For more than 3 months the signal at home is incredibly bad. We are 6 phone user at this home office, most are with Vodacom (not for long, I think).

The problem is the signal is incredibly bad, hundreds ****erally) of dropped calls, not hearing clients, calling clients back on WhatsApp.

More than a month ago we eventually got a tech guy from Vodacom to come to the property to measure the signal, he confirmed that we have a desperate need to get a booster from Vodacom whilst they make changes on the tower. We have since not had any resolution re this, even after many calls to this person (Thankiso).

We have made tens of calls to Vodacom, names we have is Vanessa, Nikita Ndlela, Thando Maguba, Elicia Majekiso, eventually spoke to Sibu (a supervisor or manager), he said to me he will resolve ASAP. I have not had a call from him in 1 week since.