AM
Alex M

1 reviews | Active since Dec 2020

15 Dec 2020, 20:21

Vodacom - Driving ********** capitalism forward - HOORAY!!

I have generally have nothing but good service from Vodacom, when I had some problems with the fibre WIFI at home they were quick to respond, get it fixed and then even follow up with a service call. However, it would appear that I have been "over-serviced" every month for the last 10 months I have been secretly getting charged for a subscription service, through my mobile contract called GameMine... Over R1000-00 taken from me without my knowledge - this accounts to theft in my book. At no time ,did I exceed usage of my contract, a physical document that defines what Vodacom provides me in the form of services (airtime, data, included calls, included SMS's) and what I will pay them for this. In my contract it is a fixed monthly fee, which amply covers my every data whim and excessive call time, but suddenly the monthly bill get nicely and covertly bumped up by 34% - something that Vodacom says THEY HAVE NO CONTROL OVER... Come on, this is the most ridiculous claim ever.... We can charge you, but we don't know why??? That's is up to you and yes we dont' know what you are being charged for, it is outside your contract and yes we don't have to inform you of this and yes you can SMS STOPALL to xyz, but at any time after we can charge you again. WASH, RINSE REPEAT with my money....

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Replies (1)
Vodacom
Vodacom's reply16 Dec 2020, 07:29
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team