Vodacom drives me crazy

<p>I have a cellphone contract with Vodacom.Since last year Vodacom suddenly started deducting more money than agreed from my bank account without my permission.I contacted Vodacom thrice and I was assured each time that my case will receive immediate attention and they provided me with reference numbers.To date nothing has happened to my query and they are still deducting more money from my bank account.I do not want to stop payments at my bank,but I want to be refunded with the money they deducted more than they were suppose to or they need to at least credit my account with equivalent airtime or data.I'm anxious to see whether the same thing will happen this month,because on the 1st of each month my account is debitted.Vodacom told me that it was merely for a late payment that I have done once,but it was never discussed with me.I am considering laying a ***** charge at SAPS should this not be resolved.</p>