Vodacom Draud And Disputes

I am so angry at how Vodacom continues debiting on my account when I have reported the ********** activity. I called in since April looking for help and over R1000 is debited from my account as a result of someone using a ********** ID with my names and ID number but a different face and ID date of-issue. The person added a note book and a router in an existing number that I pay data for... I have since been unable to use those benefits as well as the sim is disconnected. On the 23rd of June I sent an email to ask if there is any feedback, not even an automated response was sent. I am tired and a R1000 is a lot of money in these economic times 😭😭😭