Vodacom Drama

I have been side stepped and put on hold by Vodacom for almaost 2 months now. I took out a Blackberry 9720 on contract a few months back and as it was problematic I reported it to Vodacom via the local Vodashop. A consultant contacted me to inform me that they need to replace my phone as Blackberry did not want to be involved. To my surprise they wanted to replace my phone with an older model, 9320, which is also off the market now. I made it very clear that I do not want a phone that is older than the one that needs to be replaced. After more than a month of sending emails to and fro - I am tired and still without a phone to use. I am very disappointed in the service I am receiving as a paying client.