Vodacom drains me!

Where do I even start!! I cannot believe that I’m getting this service from Vodacom. I’ve been with them for years but that clearly doesn’t mean anything. A ********** contract was opened up on my profile and Vodacom went about and debited my account for that additional amount. I informed them about this way before my installment was due. Just today my husband receives an sms saying that the migration done on his line has been activated. (Non of us spoke to Vodacom regarding a migration) I’m getting no joy out of the call centre, no feedback. Everytime I call Vodacom a consultant will tell me that the ********** number has been changed to prepaid; but they don’t mention anything about the additional amount taken off my account. I’m so disappointed in Vodacom...and just by the way that ********** number still shows in my profile.

There’s still so much detail to this query....