S
Sbu
1 reviews | Active since Apr 2024
22 May 2024, 14:21
Vodacom drags when it’s time for Refunds
Vodacom takes 2months to pay their refunds busy wasting time with things like approvals which are not even worthy of the 24days they suggest. There is not much investigation to be done on a POP to your company. Even after waiting the 24dyas you still have to wait for 7 to 14 for the process to kick in, and guess what they will wait until the last day them then to process the payment which will also take something like 2 working days to reflect on your account
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Replies (2)
Vodacom's replyOfficial
23 May 2024, 07:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 May 2024, 07:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
S
Sbu's updateReviewer Update
25 May 2024, 10:33Even after the initially specified period of waiting for the refund, I’m still waiting for the amount owed to reflect in my account. I have been receiving calls and being told my matter has been escalated but nothing happens. I am very disappointed with your Service Vodacom. I started this process on the 27th of April to this day 25/05 I’m still getting promises rather than my refund money. This is completely wrong and would like to know what the next step is now. I have suffered inconveniences as a result and will only accept my money to reflect today in my account.
S
Sbu's update25 May 2024, 10:33
Reviewer Update
Even after the initially specified period of waiting for the refund, I’m still waiting for the amount owed to reflect in my account. I have been receiving calls and being told my matter has been escalated but nothing happens. I am very disappointed with your Service Vodacom. I started this process on the 27th of April to this day 25/05 I’m still getting promises rather than my refund money. This is completely wrong and would like to know what the next step is now. I have suffered inconveniences as a result and will only accept my money to reflect today in my account.