Vodacom dragging their feet to update my credit records

I am following up on an issue that does not seem complex to my simple mind. On the 20th of November I paid my Vodacom account and expected the compang to update my Credit profile to reflect same. I have recently complained about the matter. I was told it will be dealt with. A case was opened and closed in 2 days. I was not given any feedback but it was somehow resolved. My accounts are still not updated. I am so frustrated with Vodacom.