Vodacom dragging their feet!!!

Vodacom is still dragging their feet! On 28 November they promised to refund us the more than R3000-00 they stole from us through their incorrect Vlive subscriptions. Then 30 November they inform us they will “credit” our Vodacom account instead of refund. So, in fact their Consultant **** to us when she promised that it would be “refunded”. They ********ly took R3000-00 out of our bank account and THAT is what we want back! Not a credit on a contract that was only R95-00 a month! When will that ever be recuperated! When you have taken actual money from us to then just consider ‘crediting’ our Vodacom account as a ‘refund’ is ridiculous! In our opinion this is just another stalling tactic. NOW they indicate they will request the refund, BUT it will take up to ANOTHER 14 days!!!