Hellopeter
Share Your Experience
AE
Andrew E

1 reviews | Active since Apr 2017

04 Sept 2020, 17:27

Vodacom - Downgrading and Gamemine skulduggery...

I downgraded my Vodacom service from SMART XS+ to uChoose Flexi 65. Hopefully saving myself over R540 per month. I signed all the forms "verbally" and received my confirmation. I was informed that the new billing cycle would start on the 1 September 2020.

However, when 1 September 2020 arrived I received billing for SMART XS+ and a bill over R580!

On a side note, I also noticed that they were billing me R134.85 (monthly) for GAMEMINE. I have no idea what GAMEMINE is, but I did not subscribe to it. When I try to get help the helpdesk to assist, they start to move as slowly as molasses to eventually telling me the only way I can be assisted is if I go in-store...when they find out about the downgrade and gamemine of course :)

0
Replies (3)
Vodacom
Vodacom's reply05 Sept 2020, 11:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
AE
Andrew E's update07 Sept 2020, 11:59
Reviewer Update
Thank you to your FB social media team for assisting me with my query.
AE
Andrew E's update01 Oct 2020, 15:48
Reviewer Update
Unfortunately I have to reopen this complaint against Vodacom.

I was supposed to be credited with over R500 last month due to the mistake by Vodacom of overcharging me by R500. So the support staff told me they had managed to downgrade my subscription to R65 per month.

But I see Vodacom has again debited my account by R477.55 end of September. So I am now owed over R900 by Vodacom.

I am in total despair at this moment. How can I stop Vodacom from taking money from my account? Must I contact my bank?