Vodacom downgrade

Absolutely atrocious service from Vodacom upgrades. Seems nobody working for the upgrades department has a clue as to what they are doing. No, I am not exaggerating. I ordered a new phone on 20/10/2023 and have still not received same. I made 7 calls to their call-centre, attempted tracking my order with their AI Tobi and spoke with 2 managers and nobody can give me an answer as to when I will receive my order. I could have made my own cellphone by now!