LS
Lizelle S

1 reviews | Active since Jun 2018

17 Jun 2018, 11:19

Vodacom Downgrade

I upgraded my contractor online in Thursday night and was promised delivery by Friday afternoon. No delivery as well Ettienne and it is Sunday midday. I called Vodacom upgrades. Apparently only RAM couriers can now tell me when I will receive delivery. Vodacom is not interested to even track my delivery and do not even have a tracking number for my order number. So now what do I just wait until RAM decides to make contact? Ridiculous.

0
Replies (2)
Vodacom
Vodacom's reply17 Jun 2018, 12:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply17 Jun 2018, 14:38
Official

Good Day

Kindly note that we have responded to the email address provided.

Kind Regards

CJ

Best regards,