Vodacom doubled up items on my bill and wont refund

<p>On the 29th of August Vodacom decided to double up an item on my bill and debited more money from my account.</p> <p>And so begins a 2 month nightmare to have any form of assistance or refund from my service provider for the money that was ****** from me.</p> <p>I just contacted Vodacom yet again, 20th of October, to hear what has actually come of my escalated matter ref. 1- ********** 7759, which was only escalated on the 14th of September after constant calls and begging.</p> <p>Today after being put through to FOUR departments, I was told that I was not due a refund and that Vodacom has ever so kindly closed my query, I was then transferred to accounts, where the consultant put the phone down in my ear. After being on the phone for 27minutes, and with NO ONE actually helping me, the phone gets dropped in my ear.</p> <p>So not only have they taken my money, they then also decided that I was not worth the time to explain why such a decision was made, or why my money was actually taken in the first place.</p> <p> </p> <p>Your service is pathetic, and you are a bunch of ******* who are de*****ing contract holders.</p> <p> </p>