WB
Willie B
1 reviews | Active since Mar 2009
08 Mar 2021, 22:04
VODACOM DOUBLED MY MONTHLY BILLING WITHOUT CONSENT
Months after my contract expired, without notice or my consent Vodacom increased my monthly billing to more than double than what the contract states and what have been paying. The copy of the original contract is in my possession and it doesn't say anything about an increase after the initial contract period. The matter has been discussed with several Vodacom staff. PLEASE RECTIFY MY ACCOUNT
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Mar 2021, 06:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Mar 2021, 06:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WB
Willie B's updateReviewer Update
09 Mar 2021, 14:34The hard copy of the contract is with me and only indicates one amount as the monthly subscription amount. No-where does it indicate any "discount" or "normal subscription amount".
The argument that Randal Gavincross from Vodacom pushes is that "the reduced monthly subscription was only applicable for the 24 month contract period, and reverts to the normal subscription amount after that".
When asked where the contract refers to that "normal subscription amount" he cannot show me.
I have never agreed to pay the increased amount which Vodacom invoices me
The argument that Randal Gavincross from Vodacom pushes is that "the reduced monthly subscription was only applicable for the 24 month contract period, and reverts to the normal subscription amount after that".
When asked where the contract refers to that "normal subscription amount" he cannot show me.
I have never agreed to pay the increased amount which Vodacom invoices me
WB
Willie B's update09 Mar 2021, 14:34
Reviewer Update
The hard copy of the contract is with me and only indicates one amount as the monthly subscription amount. No-where does it indicate any "discount" or "normal subscription amount".
The argument that Randal Gavincross from Vodacom pushes is that "the reduced monthly subscription was only applicable for the 24 month contract period, and reverts to the normal subscription amount after that".
When asked where the contract refers to that "normal subscription amount" he cannot show me.
I have never agreed to pay the increased amount which Vodacom invoices me
The argument that Randal Gavincross from Vodacom pushes is that "the reduced monthly subscription was only applicable for the 24 month contract period, and reverts to the normal subscription amount after that".
When asked where the contract refers to that "normal subscription amount" he cannot show me.
I have never agreed to pay the increased amount which Vodacom invoices me