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Gary O

1 reviews | Active since Dec 2016

22 Mar 2017, 12:53

Vodacom "Double Your Data" on My App Fail

<p>I received an sms a short while back from Vodacom that said i can double my data when purchasd through the Vodacom My App, well low and behold when i try to download the app it fails. when i read the reviews then previous app instalees complain that the app does not work etc... so i call Vodacom's call cnetre today at 12h47 and besides the agent struggling to talk to me due to trying to finish off her laughing fit from the recent office prank i am told that the previous special price a paid for data is no longer available (whats news) she confirms to me that the My App is not working.</p> <p>I ask her why Vodacom sends out a sms to advise customers that they can save money when buying data only to be provided with a tool that does not work.... kind of like buying a car that has incredible consumption to hear later on that this is not true (Go VW America).</p> <p>I just wish i could buy data at a fair price.... and when offered a possible saving method that i could use this to try be more frugal with my budget.</p>

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Replies (1)
Vodacom
Vodacom's reply22 Mar 2017, 13:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team