Vodacom double standards - ignores ***** when it suits them

Dear vodacom

I have been a victim of identity theft for a very long time. My number is cloned and my Sim card seems to be swapped. My phone may have remote access tools installed. But this is where I need your help

This is outrageous considering that I've been emailing you'll for some time and ive not been getting any joy with you'll. You'll afraid that Im going to blame you'll for being complicit in this which I had no intention of doing.

Because of this I have been a victim of ***** from standard bank on my credit card. I was not receiving any sms messages for transactions and ive been done in for a lot of money which I cannot afford.

I then have been a victim of all sorts of other *****. I am on an unlimited contract and my data keeps running out mysteriously. I called "vodacom" and I was somehow speaking to a *********. They asked for a letter to be sent to them so it's in writing. Then they kept masking for the otp that was being sent to me.

I forwarded these emails to vodacom to no avail. When vodacom wants to investigate things for their own benefit then you'll very effective. You'll wanted me to assist you'll on a matter to you'll were investigating with my old vodacom outlet, you'll sent investigators a few times to me. And the owners huge crime was helping customers by upgrading contracts in advance. Wow.

Now I need your help. It's going on for too long. You'll can't be this heartless. This is going on for YEARS.

Ps I had to use a vodacom router that I own and there's been other devices showing up as connected on it My data is also miraculously finished again this month even though I have uncapped wifi and I'm on your red contact. Where's it gone?