Vodacom Double Payment Refund

During the first month of lockdown, my company was shut down and we did not receive full salaries. I missed the payment from vodacom however about a week later i paid vodacom almost 70% of my contract amount. Yesterday 25/05/2020 i logged into vodacom and saw that my next debit order date it for the 26/06/2020. and recieved an outstanding balance on the app, i chose the pay now option and settled my account for the total outstanding balances for April and i paid for may. Last night my debit order went off as well meaning i have now paid double. Meaning other debit orders didn't go through. The joke of it is that when i call Vodacom the lady on the phone first tells me i should call before paying anything to Vodacom, i asked for a refund and they told me it will take 7-14 working days. She then said i can go cancel the debit but then they will take an additional R100.00. They seem very unwilling to help. I cant wait to move to another provider, i asked the lady why every time i have to go to Hello Peter to resolve something and we cant just resolve it over the Customer Care Line and she plainly said she has just so much power (paraphrasing). Give your Staff Power to resolve issues vodacom