AA
Adele A

1 reviews | Active since May 2018

23 May 2018, 22:06

Vodacom double line rental charge

I received my bill after upgrading and I now have a double charge for Line Rental.Spoke to Vodacom customer care and they said I have to pay the double charge.This double charge was not mentioned when I upgraded.

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Replies (2)
Vodacom
Vodacom's reply24 May 2018, 06:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 May 2018, 11:01
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)