ZM
Zandile M
1 reviews | Active since Jun 2023
06 Jun 2023, 19:07
Vodacom double deduction
I took voucher advance R150 from Vodacom and was suppose to repay R165 instead they deducted R300. I logged complaint with Vodacom on 8May 2023 attaching my bank statement. A certain Mr Thompson responded on 15 May 2023 that i must send confirmation of account to make sure they refund the correct person and i did as requested. They never refunded me nor answered my inbox or emails again
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Vodacom's replyOfficial
07 Jun 2023, 07:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jun 2023, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team