NS
Navashen S

1 reviews | Active since Jul 2012

28 Jun 2018, 06:44

Vodacom double debts for upgrading

I have been with vodacom for more than six year and every time I have upgraded my handset I have never been debited twice for two hand set. Now vodacom is billing me twice because I have two months on previous contract. I was told by the sale consultant I will only be paying for the new upgrade and the old contract falls away because I have upgraded. Vodacom sales agents will do anything to make a sale and lie to the people. I am disappointed with vodacom. I demand answers vodacom or else I'm taking this matter further.

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Replies (1)
Vodacom
Vodacom's reply28 Jun 2018, 08:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team