Vodacom double debiting ! Arrogant agent (PAUL KUTUMELA) and full of attitude. Providing of false info!!!

<p>So I paid Vodacom last month for a failed debit order (as per my arrangement)... Before the payment I spoke to a consultant who gave me my payment reference number and confirmed that after I pay the amount of R328.50 my account will be in order. Today I get shocked that R657 has been deducted from my account by Vodacom, so I contact them and talk to Mfazo/Mfaso who advised no this was an error by Vodacom and I will get refunded and he transfered me to another department (customer collections I think)... NOW this is where I received the most shocking service ever, I spoke to PAUL KUTUMELA @ (08:09 - 2017/08/02) who was arrogant and full of attitude, he told me that the previous 2 consultants I spoke to gave me FALSE INFO (Mind you these are his colleagues who use the same if not similar system as his because they all work for the same company) and he is 100% sure that I would not be refunded as Vodacom was correct in debiting me R657... I then explained to him that I do not think this was the case and he said he will forward me an invoice, his tone was unfriendly and I even asked him to stop fighting with me over the phone as I just want clarity but hey PAUL KUTUMELA had attitude for days and was unfriendly and just full of himself. So I concluded the call with him by asking for an invoice so that I can then compare it with my bank statement. He took forever to send the invoice, I called again and spoke to GEORGE THULO who was the sweetest and was willing to assist. He (GEORGE THULO) advised that no Voda needs to reverse R328 back into my account because they were not suppose to deduct R657 he was on point and was so patient with me. My issue is with Vodacom double debiting me this has landed my account in a negative balance because I did not think they would debit this much this is not my fault because I made an arrangement to pay and I paid so who is going to reimburse my bank account charges? When Voda debits and a debit order returns unpaid I pay that R100 for their 'charges'... NOW WHO IS GOING TO SORT OUT MY BANK ACCOUT, to make things worse I need to wait for 3-7DAYS for a Refund!!! Not impressed VODACOM I cannot wait to get this contract done with!!! For such a big company you are a disappointment and SOME of your agents Paul being one of those, need to learn customer service!!! </p>