Vodacom Double Debited for 2 years

Ref Number S3-8WB29-9T8WN<br> <br> I took out an additional contract on 4 January 2013 to the value of R449 per month. In April 2013, I noticed that the am being debited R876.66 for that number each month. I opened a query with customer care who told me that the store (Vodacom Fourways Dealer ID 23209) loaded the contract incorrectly customer care told me to take it up with the store, which I did. The store confirmed that it had been loaded correctly & that I would receive a refund, which never happened. I have continued to raise this query over & over. I have received a copy of the contract that I signed & now have proof of the amount signed for. My query has been escalated a number of times & no-one gets back to me.<br> <br> The amount due back to me is R10 263.84. Despite the numerous calls & follow ups, Vodacom continue to debit the incorrect amount off my account, if this happens again this month, I will be opening a case of theft against Vodacom, as well as lodge complaints with ICASA and the National Credit Regulator.<br> <br> I have been trying to cancel this contract, but Customer Care says not to until the query is resolved, so it continues to cost me money that I don't want to spend.