Vodacom - Double Debited, double frustrated.

This month I was double debited for my phone contract with Vodacom. I called them and they told me to send an email to the refund department. They then proceed to tell me that they can only help me on Tuesday (the double debit took place on Thursday evening) because it is a long weekend and it will take about 2 weeks for them to get to my email. If they don’t get to my email in 2 weeks time I need to call them again.

It’s such a convenience and it’s very unprofessional. How do I know they won’t do this every month? I budget and plan out how I will effectively use my money, but I can’t do that if I don’t have the money to do it with.

I’m extremely unhappy about this.