JF
Johan F
1 reviews | Active since Mar 2009
10 Dec 2019, 21:06
Vodacom double debited
I pay my Vodacom account with an EFT. This month Vodacom also decided to debit my bank account. I have sent them the proof that I paid, but they just say that the account is up to date, ignoring the fact that i told them I was double debited. They just like to take money.
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Replies (3)
Vodacom's replyOfficial
11 Dec 2019, 07:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2019, 07:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JF
Johan F's updateReviewer Update
13 Dec 2019, 06:55The service is absolutely pathetic! I have send the proof of payment. Was advised that it was sent to finance department to allocate. This was 2 or 3 days ago and nothing.
JF
Johan F's update13 Dec 2019, 06:55
Reviewer Update
The service is absolutely pathetic! I have send the proof of payment. Was advised that it was sent to finance department to allocate. This was 2 or 3 days ago and nothing.
Vodacom's replyOfficial
19 Dec 2019, 09:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be processing the necessary refunds. Regards Consumer Website Team
Best regards,
Vodacom's reply19 Dec 2019, 09:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be processing the necessary refunds. Regards Consumer Website Team
Best regards,