VODACOM DOUBLE DEBIT STILL NO REFUND

I am very furious in the manner Vodacom is handling the double debit order error. They were very quick to debit and go out to media to apologise but they are failing to refund me 5 days later. I called yesterday only to be met by very unprofessional and clueless consultants who promised my money will be refunded yesterday (4 Jan 2016) and up to this moment, nothing has been transferred back to my bank account. To think if it was me as a customer who did not pay the account, they would have insisted on payment within 24hrs.<br> <br> Over and above their expensive call rates, this double debit just made them one of the worst service providers