Vodacom Double Debit SAGA - Given the run around

Extremely disappointed with the after service received from Vodacom after the issue with Double Debits. <br> I was one of the unfortunate VC Account holders that was double debited for December's bill. <br> <br> I have 3 Vodacom accounts, and due be keeping my Stop Order account at a minimum, was issued penalties from FNB due to insufficient funds as a result of Double Debiting. <br> <br> I sent this through REF: EC-04NW-3JBU8E. After waiting 3 days (24 working hours), I had not received any feedback and therefore sent an email asking for feedback on the 7th January 2016.11th January 2016 I contacted VC to ask for a status update on REF: EC-04NW-3JBU8E and was told that a new call was logged with REF: A2-1IAH-AHYSP - stating this is now logged to another department and that this has not being assigned to anyone.<br> <br> Today is the 12 January 2016, I logged my 1st call on the 4th January 2016. To date, I have not received 1 phone call from any Vodacom consultant to explain any status of my query. <br> <br> I am truly disappointed, and can definitely say that I will not be doing any further upgrades with Vodacom. I have been a loyal client to Vodacom for 15 years and to be treated in this manner is inexcusable.