TL
Tarryn L
1 reviews | Active since Jan 2015
20 Mar 2019, 11:55
Vodacom double debit payments
*********** *******!!! The only conpany i know of that debiys you twice in a matter of two weeks... because you changed your debit order date from the 1st to the 15th. Thier logic is to take the payment twice. Where LEGIT and HONEST companies who have had a client like me for 18years... would see it makes no sense. Add a slight increased fee for changing dates... but Vodacom... No two complete payments is what they take. Call agents are pathetic. I cannot wait for my contract to end so i can be done with Vodacom. After 18years... Logic is to take my money twice and justify it with thumb sucked excuses. Data goes missing. IV HAD IT WITH VODACOM. PATHETIC.
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Replies (3)TL
Tarryn L's updateReviewer Update
20 Mar 2019, 12:03Just read over my complaint and realised all my spelling errors... shows you how furious i was. Having just got off the phone with Vodacom and coming straight to HelloPeter. Vodacom you are the one company can that can cause heart failure and furious typing!!!!!!!!
TL
Tarryn L's update20 Mar 2019, 12:03
Reviewer Update
Just read over my complaint and realised all my spelling errors... shows you how furious i was. Having just got off the phone with Vodacom and coming straight to HelloPeter. Vodacom you are the one company can that can cause heart failure and furious typing!!!!!!!!
Vodacom's replyOfficial
20 Mar 2019, 14:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Mar 2019, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Mar 2019, 16:42Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly. Please accept our sincere apologies for the aggravation caused.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly. Please accept our sincere apologies for the aggravation caused.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Mar 2019, 16:42
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly. Please accept our sincere apologies for the aggravation caused.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've advised you accordingly. Please accept our sincere apologies for the aggravation caused.
Regards
Vodacom Consumer Website Team
Best regards,