1 reviews | Active since Feb 2017
Vodacom Double Debit
<p>In December, on my normal debit cycle i was double debited for my mobile contract, ,i called vodacom on the 5th of Jan 2017 to query this and its was acknowledged that this was an error on their side, in which i was provided a service request number and told this would be resolved in 7 working days. I then call again after the 7 working days, only to be told that this is still in progress and will be resolved in 14 working days.During this week i call AGAIN, only to be told that this is sitting with some individual and that a supervisor will call me back in 3 days, ironically, should you not pay your debit order, Vodacom would be very quick to list on you as a default payer, but taking your money without permission and then have to call numerous times to get your own money back? - This is such bad service, they just dont care! Once my contract is up, im done with Vodacom, after being a client with them for more that 15 years.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
