1 reviews | Active since Jul 2017

27 Jul 2017, 12:11

Vodacom double data **** advertising

<p>Vodacom sends out a sms,promoting double your data promotion for pre paid customers,when proceeding and buying data,no extra data is loaded,I then phoned customer service only to hear that the promo ended in June? Its **** advertising for the vodacom app!</p>

0
Replies (5)
Vodacom
Vodacom's reply27 Jul 2017, 13:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

's update28 Jul 2017, 12:32
Reviewer Update

Hi,Im still waiting for the phone call

's update01 Aug 2017, 11:21
Reviewer Update

And still waiting....

Vodacom
Vodacom's reply02 Aug 2017, 10:54
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

's update02 Aug 2017, 10:58
Reviewer Update

Thank you Lesley Abels and team,issues were resolved

Regards

Nico J.V.R