LB
Laurissa B

1 reviews | Active since Oct 2013

09 Jun 2025, 09:55

vodacom double charge after contracts cancelled

I cancelled 4 of my contracts that I received quotes on and I paid the premature cancelation fees as per the quotes and my numbers have been converted to prepaid . how do you still invoice me R5000?????

correct this I have canceled and was told any arrears are included in the quote. the only bill I need is for the 2 contracts still on my account. I been with vodacom for many years and you want to give me a R5000 bill after my contracts were canceled?NO I won't pay this fix it

0
Replies (2)
Vodacom
Vodacom's reply09 Jun 2025, 10:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LB
Laurissa B's update10 Jun 2025, 11:24
Reviewer Update
Good day thank you I have responded via email. please note i do not take calls during work hours but will respond on email. thank you