WS
Wilbur S
1 reviews | Active since Feb 2016
03 Nov 2023, 13:23
Vodacom double charge *******
I am still waiting on feedback for the fact that I was charged twice for voucher advance... This has been going on since Saturday. I sent my docs to M****ha Alwar and she still has not given me any feedback as to what will be happening.. The incompetence and lack of customer centricity is appalling!!!!
I think I should just send a mail to the Ombudsman, this can't be going on for this freaking long.. I was told 5 business days and I am still waiting!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Nov 2023, 14:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Nov 2023, 14:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Nov 2023, 19:56 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you after numerous attempts. Please call 082135 for any further assistance. Regards, Consumer Website Team
Best regards,
Vodacom's reply14 Nov 2023, 19:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you after numerous attempts. Please call 082135 for any further assistance. Regards, Consumer Website Team
Best regards,