CE
Charlton E

1 reviews | Active since Jan 2023

18 Jan 2023, 15:12

Vodacom double billings!!

So i took out a cellphone contract with Vodacom. The first month of having the phone my bill was normal. The second and third month i have been receiving bills of double the amount. I contacted Vodacom customer service and they told me that i subscribed to game mine and made purchases aswell. I haven’t subscribed to any services but i am being billed for this it’s ridiculous and customer service can not help me I reversed my debit orders from Vodacom and only paid the original amount of the cellphone contract!!! Waiting to hear from Vodacom!!! I read up on this matter and found out that alot of vodacom customers are in the same situation, being billed for services that they did not subscribe to. I will not make a single payment on my contract for any subscriptions except for my original contract price!!

0
Replies (3)
Vodacom
Vodacom's reply19 Jan 2023, 07:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CE
Charlton E's update22 Jan 2023, 10:08
Reviewer Update
So Vodacom “apologised “for the inconvenience caused. And a customer service consultant was going to contact me regarding my bill, and guess what. They contacted me to make payment arrangements on the double bill they have been billing me!!!
CE
Charlton E's update22 Jan 2023, 20:07
Reviewer Update
Good day VODACOM. The number in question is ***