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Bridget E

1 reviews | Active since Mar 2009

10 Jul 2019, 20:28

Vodacom double billing me for something I paid for in March!! *******

I have literally no words ... I cancelled the vodacom fiber in April that was ordered in Jan, because after almost three months of being without internet, I wanted to go via Vox Telecoms. I finally received the cancellation and the Vumatel installation charge of R1725 was app****, which I paid 26 March in full. WOULD you believe it, they have charge me this again in my 01 July Statement. What is wrong with this company!!!!!

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Replies (2)
Vodacom
Vodacom's reply11 Jul 2019, 08:15
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply30 Jul 2019, 09:48
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Kindly be advised that we were not able to make contact with you.  Our records shows feedback has been provided.

Regards

Consumer Website Team