AP
Anton P
1 reviews | Active since Feb 2010
10 Aug 2021, 10:27
Vodacom double billing
I upgraded my Vodacom account in July, and got double billed in the month for the old as well as the new contract. This on the same number and after the old sim was disconnected. When trying to resolve the issue over the phone, a 45 minute call spent being sent from pillar to post resulted in the consultant at "upgrades" agreeing that I should not have been double charged, yet it still happened.
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Vodacom's replyOfficial
10 Aug 2021, 11:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Tea
Vodacom's reply10 Aug 2021, 11:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Tea
AP
Anton P's updateReviewer Update
10 Aug 2021, 14:39Vodacom phoned me within 4 hours of me lodging the complaint on HP. The consultant Marvin immediately grasped the issue, credited the overcharge plus a nominal amount for the inconvenience. Also, Rendani from the Customercare helpdesk got involved in ably understanding and escalating the issue independently from HP.
AP
Anton P's update10 Aug 2021, 14:39
Reviewer Update
Vodacom phoned me within 4 hours of me lodging the complaint on HP. The consultant Marvin immediately grasped the issue, credited the overcharge plus a nominal amount for the inconvenience. Also, Rendani from the Customercare helpdesk got involved in ably understanding and escalating the issue independently from HP.