MJvR
Mari Janse van Rensburg

1 reviews | Active since Jan 2017

24 Jan 2017, 14:02

Vodacom double billing

<p>I have paid Vodacom double in December, yet I am billed the full amount this month, which is an outrageous amount anyway. I have been struggling for over a year to fix it. Smart L package for R1660 pm. When I phone I am told I owe less that R3, yet I get a bill for over R1660 and when I dial *111# it says I owe over R1600. I cannot get any joy from any agent.</p>

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Replies (2)
Vodacom
Vodacom's reply24 Jan 2017, 15:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply24 Jan 2017, 16:22
Official

Dear Client

The Accounts Team confirmed that less than R3.00 will be deducted from your account due to the double debit as you mentioned.

No further deductions will take place this month.

Kind regards

Vodacom Consumer Website Team

Best regards,